Delivery and Return Policy
Shipping and Return Policy
We currently ship to Canada only. Special request? Write to us at customerservice@casabecosmetiques.com.
Shipping Fees
- Your choice of carrier: Canada Post or Purolator — fees calculated at checkout.
- Fixed standard option: $13 — we choose the most advantageous carrier for your region (Nationex, GLS, Purolator, Canada Post, or other).
- Free shipping from $104 — same principle, we choose the optimal carrier for your region.
Limited-time free shipping offers may be added from time to time. Only one shipping offer applies per order: they are not cumulative.
Delivery Times
We prepare your package in 1 to 3 business days. Then, carrier delivery times apply — allow 3 to 10 business days in total.
During holiday periods, processing times are specified here and in the shop.
Carriers
For free shipping and the fixed standard option, we select the optimal carrier based on your region. We work with Nationex, GLS, Purolator, Canada Post, UPS, and others.
Problem with your order?
Lost, damaged, or delayed package? Write to us. We will take the necessary steps with the carrier and find a solution with you — replacement or refund.
If your product arrives damaged, write to us within 7 days of receipt with a photo. It's our fault, not yours.
Error in your address
Write to us as soon as possible — we can correct it before shipping. Once the package has left, a return caused by an incorrect or incomplete address will incur reshipping fees. Always check your address before confirming.
Returns and Refunds
Our Gentleness Guarantee covers products purchased on casabecosmetiques.com: 30 days for skincare, 60 days for deodorant.