Delivery and Return Policy

We currently only ship to Canada. Please email customerservice@casabecosmetiques.com if you have any special requests.

Delivery costs

  • Customer choice: Canada Post or Purolator (fees calculated at checkout)

  • Fixed standard option: $13 - Casabé chooses the most advantageous carrier according to the region (Nationex, GLS, Purolator, Canada Post or other)

  • Free shipping: On all orders of $104 and over - Casabé chooses the most advantageous carrier depending on the region (Nationex, GLS, Purolator, Canada Post or other)

Please note that various limited-time free delivery offers may be added to our site from time to time.

* The free delivery offer cannot be combined with other promotions or promo codes.

Delivery times

Once your order is confirmed, we take approximately 1 to 3 business days to prepare your package. Delivery times then depend on the carrier you choose.

You should receive your order within a total of 3 to 10 business days.

* During holiday periods, processing and shipping times will be specified on our website.

Summer holidays 2025

We are on vacation from August 15th to September 4th !

The online store remains open , but please note : during this period, orders are processed only once a week.

      • Orders placed from August 15th to 24th → Processed on August 25th , shipped on August 26th

      • Orders placed from August 25th to September 1st → Processed on September 2nd , shipped on September 3rd

Carriers

For free deliveries and the fixed standard option, we select the optimal carrier based on your region to ensure fast and reliable delivery.

We work with Nationex, GLS, Purolator, Canada Post, UPS or others.

Has there been a problem with your online order?

Casabé is not responsible for any lost or damaged orders or for errors made by delivery companies.

If a problem arises with your order, please contact us so we can resolve the situation with the carrier.

I made a mistake in my delivery address. What should I do?

Please email us as soon as possible, and our customer service team will make the necessary changes. Note that additional shipping charges will apply for reshipments of packages returned due to an incorrect or incomplete address. It is very important to always double-check your shipping address.