Delivery and Return Policy

WHICH COUNTRIES DO YOU SHIP YOUR PRODUCTS TO?

We only ship to Canada at this time.

WHAT ARE THE DELIVERY COSTS?

Delivery is free for orders totaling $112 or more , before taxes.

Please note that various limited-time free shipping offers may be added to our site from time to time.

Please note that the free shipping offer is not applicable for shipping costs over $15.

** These offers cannot be combined with other promotions or promo codes.

Purolator : Delivery charges are calculated based on the weight of the package and the destination, according to Purolator rates.

 

HOW LONG WILL IT TAKE TO RECEIVE MY PACKAGE?

Once your order is confirmed, we take approximately 1-3 business days to prepare your order. Delivery times then apply and depend on the carrier.

Typically, you should receive your order within 3-10 business days.

* During holiday periods, processing and shipping times will be specified on our website.

HAS A PROBLEM OCCURRED WITH YOUR ONLINE ORDER?

Casabé is not responsible for any lost or damaged orders or for errors made by delivery companies.

If a problem arises with your order, please contact us so we can resolve the situation with the carrier.

I MADE A MISTAKE IN MY DELIVERY ADDRESS. WHAT SHOULD I DO?

Email us as soon as possible and our customer service team will be able to make the necessary changes. Please note that additional shipping fees will apply for packages returned with an incorrect or incomplete address. It's very important to always double-check your shipping address.

RETURNS

RETURN POLICY

We do not accept exchanges or refunds on our products unless it is a product defect . In this case, please feel free to contact us by email with details and a photo of the defect in question.

If your product was purchased from one of our points of sale (distributors), please contact the point of sale directly.

If your product was purchased from our online store, please contact us by email only.

 

I WOULD LIKE TO RETURN MY PRODUCT FOR PERSONAL TASTE ISSUES. WHAT SHOULD I DO?

Unfortunately, we do not offer exchanges or refunds if the product is not defective.

We cannot return products unless they are defective, whether due to a change of mind or personal reasons. As these are tangible products, we cannot resell a product that has already been in the customer's possession.

If you have any allergies, read the ingredient list carefully before purchasing to avoid any discomfort.

If the product you received is defective, please contact us by email.

THANK YOU VERY MUCH FOR YOUR TRUST.

WE DO OUR BEST TO MAKE YOUR CUSTOMER EXPERIENCE AS PLEASANT AS POSSIBLE.